12th Birthday Sale Prep 🥳Updated 4 hours ago
All that you need to know to set yourself up for success during our 12th Birthday Sales Event!
Fast Wi-Fi
Your best bet to avoid site issues is strong Wi-Fi. There will be thousands of people checking out at once. Slow internet will amplify issues. If you have slow internet you must wait for the page to fully load or things will break! Please be patient!
Things May Sell Out
Our warehouse is at capacity! We've done our best to prepare! If/when things sell out use the "back in stock" feature to be notified if we restock.
Pre Add Your Cart
You can pre load your cart with items that are already live on the site. Just make sure to refresh your cart when the Birthday Sale goes live (Friday, July 11th at 12:00 PM EST) so discounted products can update and new products can be added. Items that will go live on the Birthday cannot be pre-loaded.
Please be sure to pre-load and checkout on the same device.
Shipping Time
We will likely receive 1 months worth of orders in 1 day. We will be working very hard and diligently to get all orders out our door as quickly as possible. Kindly allow 1-5 business days for your order to be processed and shipped. If your order contains any graphic tees or tanks, please allow up to 7 business days.
Related Article: Order Tracking and Shipping Status.
Gift Cards - Yes!
Gift cards will still work!
Free Gift Selection
Once you've added a product subtotal of $225 USD or more to your cart, you will be prompted to choose your free gift item.
This value is before sales tax, after any discounts, and does not include the purchase of E-Gift Cards. The purchase of E-books do count toward qualifying for the free gift.
Kindly note: Only one Free Gift can be added per order. You can place multiple qualifying orders if you would like to take advantage of the free gift more then once.
No Discount Codes and Offers
We have lots of items on sale starting at as low as $25! All other discount codes and offers will be paused during the 12th Birthday Sales Event.
More Than 1 Free Gift
If you were to spend $450 in a single order, only 1 free gift will be added to your cart. You can place 2 separate $225 orders to get a free gift for each.
Please Don't Break the Site
We work extremely hard to be as prepared as possible! If you experience an issue adding a specific item to your cart please try adding a different item that you planned on ordering. You can always come back to that item; you can also order the majority of your items and try placing a new order for that item.
Please double check that all the fields have been selected (size, color, length) before trying to add an item to your cart. Kindly review all of the items in your cart before completing checkout to make sure that all of the items in your cart are correct.
More Questions?