Returns and Refunds: Shop PayUpdated 10 months ago
Requesting a Refund
To initiate a return please process your request through CVG's Return Portal.
Once your return is received and your refund is processed, the refunded amount will return to your original payment method. Please allow up to 10 business days for the refund to post and for your balance to be updated.
Related Article: Shop Pay: How to Get a Refund
Payments
Please continue to make any payments that are due while you are waiting for your refund to be processed.
Refund less than balance
If your refund is less than your total purchase balance, you may expect one of the following:
- It may lower your next payment
- You may need to make fewer payments
- You may need to make a smaller final payment
Refund more than balance
If your refund is more than your purchase balance, the difference will be returned to your original payment method. 10 business days.
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