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Troubleshooting Happy ReturnsUpdated 22 days ago

Loop and Happy Returns by Paypal have joined forces to help us offer our customers the best end to end return experience the market has to offer! 

By utilizing this integration, you will have access to utilize over 5,000 Happy Returns Bars while you continue to reduce refund rate and leverage Loop’s digital customer experience.

Your return experience will remain the same until you're ready to submit your return. If your shipping address is within 20 miles of a Return Bar, Happy Returns will be presented as your primary return option. 

Please do not return  your item(s) boxed up or using any packaging. All of the information needed for your request is in your QR Code.

Returns bars do not provide Quality Assurance (QA) to the merchandise. They will check brand, item type, and color.
 If you have submitted your return and all of your items are NOT scanned we strongly recommend that you NOT proceed with the return. 
We recommend joining us in a live chat from our website so we can assist you further. If you reach us outside of our business hours please leave us a message and rest assured we will follow up with you as soon as possible. 
DO NOT PROCEED WITH DROPPING OFF  YOUR RETURN AT THE RETURN BAR UNLESS ALL ITEMS ARE SCANNED CORRECTLY.
Kindly Note: customer’s return outcome will occur at the time their return is dropped off at the Return Bar. If you use the “in-transit” processing event today, this will not be a change.



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