Protect your order from the unexpected. Shipping Protection helps safeguard your purchase against loss, theft, or damage during transit. For a small added cost, you get peace of mind knowing that if something goes wrong on the way to your door, we’ll

Protect your order from the unexpected.Shipping Protection helps safeguard your purchase against loss, theft, or damage during transit. For a small added cost, you get peace of mind knowing that if something goes wrong on the way to your door, we&#x2019;ll make it right. &#x2705; Shipping Protection is optional and priced per order&#x2705; Coverage applies to both U.S. and international orders&#x2705; International claims must be filed within 21 days of delivery or reported incidentShipping Protection does not cover delivery delays, incorrect addresses, or issues unrelated to shipping. Non-refundable<img src="https://attachments.gorgias.help/JWE4j73zd82ZlV9b/hc/ZGyBLV6kZrxNbQkK/2026021018-51591eae-1858-410a-96ae-539ac560321c-5afb9ace-3940-492e-9675-c1fb8c37e09f.png" style="width: 500px;" class="fr-fic fr-dib"> For full details, please review our <a href="https://www.constantlyvariedgear.com/pages/shipping-protection">Shipping Protection Policy</a> More Questions?<a href="https://help.constantlyvariedgear.com/en-US/contact" target="_blank" rel="noopener noreferrer" style=" text-decoration: none;">Contact Us Here</a>

About Shipping Protection

✅ Lost packages that never arrive. ✅ Stolen packages marked as delivered but not received. ✅ Damaged items caused during shipping. If your order qualifies, we’ll issue a replacement or refund based on item availability. For full details, please revie

&#x2705; Lost packages that never arrive&#x2705; Stolen packages marked as delivered but not received&#x2705; Damaged items caused during shipping If your order qualifies, we&#x2019;ll issue a replacement or refund based on item availability.<img src="https://attachments.gorgias.help/JWE4j73zd82ZlV9b/hc/ZGyBLV6kZrxNbQkK/2026021018-e809dd75-2dd2-43d4-8001-c09e23d095eb-c0d9398d-c54a-47e4-bf23-4ef19fbe7dff.png" style="width: 300px;" class="fr-fic fr-dib"> For full details, please review our <a href="https://www.constantlyvariedgear.com/pages/shipping-protection">Shipping Protection Policy</a> More Questions?<a href="https://help.constantlyvariedgear.com/en-US/contact" target="_blank" rel="noopener noreferrer" style=" text-decoration: none;">Contact Us Here</a>

What Shipping Protection Covers

✅ Shipping Protection must be added to your cart before checkout. ✅ Coverage applies only to orders with Shipping Protection added. ✅ Claims must be submitted within the policy’s stated timeframes. For full details, please review our Shipping Protect

&#x2705; Shipping Protection must be added to your cart before checkout&#x2705; Coverage applies only to orders with Shipping Protection added&#x2705; Claims must be submitted within the policy&#x2019;s stated timeframes <img src="https://attachments.gorgias.help/JWE4j73zd82ZlV9b/hc/ZGyBLV6kZrxNbQkK/2026021018-9234b860-f917-4de7-89c6-12c5e03b2be8-3f5d13ef-69d9-4c76-ab1f-0e6c895843bf.png" style="width: 300px;" class="fr-fic fr-dib"> For full details, please review our <a href="https://www.constantlyvariedgear.com/pages/shipping-protection" id="isPasted">Shipping Protection Policy</a> More Questions?<a href="https://help.constantlyvariedgear.com/en-US/contact" target="_blank" rel="noopener noreferrer" style=" text-decoration: none;">Contact Us Here</a>

How Shipping Protection Works

Shipping Protection Policy. Shipping Protection is an optional add-on that can be purchased in the cart for $0.99 (price subject to change). When added, it provides coverage for eligible orders against loss, theft, or damage during transit. Shipping

Shipping Protection PolicyShipping Protection is an optional add-on that can be purchased in the cart for $0.99 (price subject to change). When added, it provides coverage for eligible orders against loss, theft, or damage during transit. Shipping Protection must be selected and added to your cart before checkout in order for coverage to apply. Orders completed without Shipping Protection are not eligible for claims under this policy. What&#x2019;s CoveredLost Packages:&#xA0;If your package never arrives (tracking never shows &#x201C;Delivered&#x201D;), it&#x2019;s considered lost. We typically wait 7 days from the last tracking update with no movement (for U.S. shipments) before deeming a package lost. In such cases, we will replace your order or refund you in full. (Example: If it&#x2019;s been a week since any tracking update and the package is past its expected delivery date, you can file a lost package claim.) Claims for lost packages should be filed within 30 days of the last tracking update.Stolen Packages (Marked &#x201C;Delivered&#x201D; but Not Received): If tracking shows the package was delivered but you didn&#x2019;t receive it, we treat it as stolen. Please wait 5 business days after the reported delivery date &#x2013; sometimes packages turn up or a neighbor may return a misdelivered item. If it&#x2019;s still missing, contact us. Stolen-package claims must be filed within 15 days of the delivery date. We may require a brief police report or proof of theft for packages marked delivered (as is standard practice). Upon approval, we will send a replacement or issue a refund.Damaged Items: If your order arrives and the items are damaged in transit (e.g. broken, torn, or unusable on arrival), we will replace the item or refund you. We will ask for photo evidence of the damage (pictures of the item and packaging) as part of the claim. Please report damage as soon as possible (within 5 days of delivery if you can, and no later than 15 days). &#x201C;Damaged&#x201D; means the product is not usable due to shipping mishandling; note that manufacturing defects or issues not caused by shipping are not covered under shipping protection (those are handled by our standard product warranty/returns policy).Note: In all cases above, if your order was split into multiple packages and one or more packages don&#x2019;t arrive, those missing packages are covered as &#x201C;lost&#x201D;. We will refund or replace the missing parts of the order. Partial shipments that were delivered intact (with no evidence of tampering) but missing an item due to an internal error are not a &#x201C;shipping loss&#x201D; &#x2013; in that case, contact our customer support for help. How to File a ClaimContact Us: To initiate a claim, please email our customer support at <a data-fr-linked="true" href="mailto:support@constantlyvariedgear.com">support@constantlyvariedgear.com</a> (or use our online claim form) and include your order number. Do this within the timeframes noted above (ideally as soon as you discover the issue). For lost packages, wait at least 7 days with no tracking update; for stolen (delivered-not-received) wait 5 days after the delivery date; for damage, contact us right away (within a few days of delivery).Provide Details &amp; Evidence: Describe the issue (lost, stolen, or damaged) and provide any requested evidence. For lost packages, let us know the last tracking update you saw. For stolen packages, we may ask you to confirm that you checked around your delivery location and with neighbors; we may require a police report number or confirmation for theft claims. For damaged items, please attach clear photos of the damage and the packaging. This evidence is standard procedure and helps us expedite your claim.Resolution: Our team will review your claim and usually respond within a few business days. Once approved, we will either reship a replacement for the affected items or issue a refund for the value of those items (including taxes and shipping, except we do not refund the cost of the shipping protection itself if it were paid). If a replacement item is out of stock or discontinued, we may offer a similar item, store credit, or a refund according to availability. We&#x2019;ll keep you updated throughout the process. Exclusions and LimitationsWhile our shipping protection is broad, certain situations are not covered in line with industry standards:Incorrect Address / Undeliverable Packages:&#xA0;If you entered an incorrect or undeliverable address and the carrier cannot deliver, our protection does not cover that mistake. Similarly, if a package is returned to us due to an address issue or refusal to accept delivery, it isn&#x2019;t considered lost. (We will reach out to arrange a re-shipment to a correct address, but additional shipping fees may apply in that case.)Package Marked &#x201C;Return to Sender&#x201D;: If the carrier marks the shipment as returned to sender (often due to address problems or inability to receive the package), it isn&#x2019;t covered as a loss by this policy. If the returned package then gets lost in transit back to us, that loss will be covered &#x2013; otherwise, we&#x2019;ll simply process a return or contact you to arrange re-delivery.Delivery Delays:&#xA0;We do not cover mere delivery delays or slow shipping transit times. Carrier delays (including missed delivery guarantees on expedited shipping) are not covered by shipping protection. Only if a delay extends to the point that the package is considered lost (no updates for the specified period) would it be eligible for a claim.No Tracking Information: If no valid tracking number was provided or the package was never actually shipped (e.g., label created but package not shipped), it isn&#x2019;t a lost package scenario we cover. (We will assist you in such cases via our regular customer service to ensure your order is fulfilled.)Product Issues not Related to Shipping:&#xA0;Our shipping protection doesn&#x2019;t cover issues like receiving the wrong item, or being unhappy with a product, or manufacturer defects that are not caused by shipping damage. Those issues are handled through our standard return/exchange or product warranty policies. Shipping protection is specifically for loss, theft, or damage during shipping.Claim Filed Too Late:&#xA0;All claims must be filed within the required timeframes (generally within 7 days of the incident or delivery) to be eligible. Claims outside these windows may be denied as ineligible. Please notify us promptly to take advantage of the coverage.Fraudulent or Repeated Claims: We reserve the right to deny coverage if we suspect fraud or abuse of the policy. For example, unusually frequent claims by the same customer may require further verification, and any fraudulent claim (such as false theft reports) will be denied and could result in loss of coverage privileges. We may also require additional identity or address verification in some cases for security.International Orders:&#xA0;Shipping Protection also applies to international orders. Due to longer transit times and carrier limitations, all international claims must be submitted within 21 days of the delivery date or reported incident, whichever occurs first. Claims submitted outside of this timeframe may not be eligible for coverage.Other Uncovered Events:&#xA0;Any extraordinary events outside the scope of normal shipping (for example, confiscation by authorities due to illegal/prohibited items, wars or natural disasters affecting shipping, etc.) are not covered by this policy. Fortunately, these are rare for apparel orders. We will do our best to help in such circumstances, but cannot guarantee coverage for those cases. Important NotesCustomer Cooperation: We ask that you cooperate in the claims process by providing truthful information and any requested documentation (photos, affidavit, police report if needed, etc.). This helps us resolve your issue quickly and fairly. Filing a false claim or misrepresenting facts is against our policy and may void the coverage.Coverage Outcome:&#xA0;For approved claims, we will make things right by sending a replacement whenever possible, or issuing a refund/store credit when a replacement is not available. This shipping protection covers the cost of the items and standard shipping. It does not cover any additional consequential losses or delays beyond the package contents themselves.By offering this shipping protection, our goal is to ensure you have a worry-free shopping experience. If you have any questions about this policy or need to file a claim, please reach out to our support team. We&#x2019;re here to help keep your orders safe and sound, every step of the way. More Questions?<a href="https://help.constantlyvariedgear.com/en-US/contact" target="_blank" rel="noopener noreferrer" style=" text-decoration: none;">Contact Us Here</a>

Shipping Protection Policy

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