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Help With Using Our Exchange Portal

Need help submitting your domestic exchange request?

How Do I Return My item(s) For a Refund?

Exchange/Return Portal. Select Continue with returnSelect Get $. Select Original Payment Method for refund request. More Questions?. Please contact us here.

How Do I Exchange My Item(s) For Different Size?

Exchange/Return Portal. Enter the order number and the shipping zip code or email address, click "Start Return". Select the item you want to exchange. Select your reason for the return. Select the option that best fits your experience. Select "Exchan

How Do I Exchange My Item(s) For Another Item?

Exchange/Return Portal. Enter the order number and the shipping zip code or email address, click "Start Return". Select the item you want to send back for a store credit. Select your reason for the return. Select the option that best fits your experi

How Do I Return My Item(s) For a Store Credit?

Exchange/Return Portal. Enter the order number and the shipping zip code or email address, click "Start Return". Select the item you want to send back for a store credit. Select your reason for the return. Select the option that best fits your experi

What Do I do if My Exchange Size is Out of Stock?

We can help! Please reach out to us at [email protected] as we may have back stock available for your exchange. If we are unable to help you, you can request a return credit instead. More Questions?. Please contact us here.

How Do I Avoid Paying The Handling Fee For My Refund?

More Questions?. Please contact us here.

What is Shop Now in the Exchange/Return Portal?

Rather than returning your items for an exchange, store credit, or a refund you can use this feature to get $10.00 added to your return credit and shop for more pretties.*. Select Show Now with $. *Excludes newly released items. More Questions?. Plea

Can I Exchange an Order My Friend Purchased For Me?

More Questions?. Please contact us here.

Exchanges For Orders Shipped to US Military APO/FPO Addresses

Our exchange portal is only able to process requests for domestic addresses.  Please reach out to us at [email protected] so we can help you with your exchange/return. More Questions?. Please contact us here.

Refund Request Processing Timeframe

Once your returning items have been marked as delivered in the tracking information please allow 1-5 business days for your refund to be processed.  The refund can only be issued to the original payment method.  Generally, once the funds have been re

When Will My Store Credit Be Available To Use?

More Questions?. Please contact us here.

When Will My Exchange Order Be Processed?

Once you have submitted your exchange request through our Exchange Portal you will have 14 days to send back your items back to us. You can drop off your package at any USPS post office or mailbox. Once your package has been scanned as "In Transit" y

CVG x Happy Returns 😁

We're pleased to announce even easier returns from Happy Returns! 📢📢📢. You can now drop of your returning items at a Happy Returns Location.  There's no need for a return label or even a box.  Your exchange, store credit, or refund will be initiat

Having Trouble Submitting Your Happy Return?

Loop and Happy Returns by PayPal have joined forces to help us offer our customers the best end to end return experience the market has to offer. By utilizing this integration, you will have access to utilize over 5,000 Happy Returns Bars while you c