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About Your Order

Do you need more information regarding your order? Here's some frequently asked questions regarding your order.

Where is My Order Confirmation?

Your order confirmation was emailed to you. Please be sure to check your inbox and spam folder. If you haven't received an order confirmation email within 24 hours, please check with your bank to see if the payment has been processed. If a payment ha

How Do I Track My Order?

Please log into your account through the online store. Look for your order number and if the order has been fulfilled, click into the order and your tracking information will be there. You can also visit our tracking page: https://www.constantlyvarie

Where is My Tracking Information?

Your order tracking information will be mailed to you when your shipping label has been created. Please check your spam folder or if you use Gmail, please also check your "promotions" tab. If your tracking shows no movement for several days, do not b

My Order Shows Delivered but I Didn't Receive it

We're sorry to hear that you haven't received your package!. If you package is marked delivered but you haven't received it, please check your email confirmation to reconfirm the shipping address that was provided at checkout. If the shipping address

Where Can I Find My Order History?

If you have created a CVG Customer account you can sign in and view your order history. To sign into your account click on the "More" Tab:. Once dropdown box appears click "Account". You can also sign in here:. CVG Customer Account Sign In. Enter you

Can I Make a Change To My Order?

Once an order has been submitted into our system, we cannot cancel or make changes to it.  Please be sure to double check the items in your cart and verify that your billing and shipping information is correct before completing your purchase. More Qu

Can I Add Onto an Order I Just Placed?

As long as the previous order has not been shipped, we should be able to help you. Place a separate order for the additional items. Then please contact support at [email protected] with the multiple order numbers. We will then combine

How Long Does it Take to Process My Order?

Normal processing time is 1-5 business days. Orders placed on, or immediately following, CVG Birthday, Labor Day, Group Friday, Black Friday through Cyber Monday should expect longer than normal processing times. More Questions?. Please contact us he

When Will My Package Arrive?

DHL e-Commerce Standard Domestic orders should be delivered within 5-8 business days from the ship date, barring any issues with the carrier. DHL e-Commerce Expedited Domestic orders should be delivered within 3-5 business days from the ship date, ba

My Shipping Address is Wrong

If your order has an incorrect shipping address, we are not liable for the replacement of the package. As the last leg of your delivery is made by USPS, we strongly recommend contacting USPS to arrange for a pick up of your package at your local post

Do You Need a Gift Receipt?

Are you buying pretties for someone and need a gift receipt?. We have made it super easy for you to create gift receipts to send to the recipients.  The recipient can then exchange their items without seeing any discounts that may   have been applied