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About Your Order

Do you need more information regarding your order? Here's some frequently asked questions regarding your order.

Order Confirmation, Status & Changes

Order Confirmation. Once your order's been placed you'll receive an email with your order confirmation. Please check your inbox as well as your spam/junk or promotions folder. If payment has been taken and you haven't received a confirmation email pl

Tracking Your Order

There are a few ways you can you can track your order!. 1. In your CVG Account once your order's been fulfilled. 2. Using the tracking number provided by email once the package is shipped. This will allow you to track your package through the shippin

Order Tracking and Shipping Status

After you've placed your order, please allow 1-5 business days for your order to be finalized and shipped. Please Note: This time frame may be extended during high sale volume events and holidays. Once your order has been finalized for shipment, you'

Tracking Shows Delivered but Package Wasn't Received

We're so sorry you haven't received your package yet!. If you've received a delivery notification but haven't received your package, please double check your shipping confirmation to verify the shipping details provided at checkout were correct. Kind

Shipping Status and Delivery

Once your order has been dispatched from our warehouse, the destination of your order will determine the estimated delivery time frame. If your order was shipped domestically, the shipping time frame will be based on the selected shipping method. Dom

Incorrect Shipping Address

If your shipping address is entered incorrectly at checkout, please contact Customer Support with your order number and correct shipping address. We will do our best to update this for you before your order begins processing. Once an order begins pro

Gift Receipts

Are you buying for someone else and need a gift receipt?. We have made it super easy for you to create gift receipts to send to the recipients.  The recipient can then exchange their items without seeing any discounts that may   have been applied and